.page-faq {
  background: var(--paper);
  color: var(--ink);
  font-family: var(--font-body);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  background: var(--ice-deep);
  color: var(--paper);
  border-bottom: 3px solid var(--ink);
  overflow: hidden;
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  inset: 0;
  background:
    repeating-linear-gradient(90deg, rgba(201, 220, 232, 0.13) 0 1px, transparent 1px 72px),
    repeating-linear-gradient(0deg, rgba(201, 220, 232, 0.07) 0 1px, transparent 1px 72px);
  pointer-events: none;
}

.page-faq .faq-hero-inner {
  position: relative;
  z-index: 1;
  padding-block: clamp(24px, 4.5vw, 48px) clamp(34px, 6vw, 68px);
}

.page-faq .faq-hero .breadcrumb-list {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  list-style: none;
  margin: 0 0 20px;
  padding: 0;
  font-size: 13px;
  letter-spacing: 0.04em;
}

.page-faq .faq-hero .breadcrumb-link {
  color: var(--frost);
  text-decoration: none;
  border-bottom: 1px solid rgba(201, 220, 232, 0.5);
}

.page-faq .faq-hero .breadcrumb-link:hover {
  color: var(--orange-hi);
  border-bottom-color: var(--orange-hi);
}

.page-faq .faq-hero .breadcrumb-current {
  color: var(--orange-hi);
}

.page-faq .eyebrow {
  margin: 0 0 14px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.2em;
  color: var(--orange-hi);
}

.page-faq .faq-title {
  margin: 0 0 20px;
  max-width: 16ch;
  font-family: var(--font-display);
  font-weight: 200;
  font-size: clamp(34px, 7.4vw, 78px);
  line-height: 1.08;
  letter-spacing: -0.02em;
  color: var(--paper);
}

.page-faq .faq-title em {
  font-style: normal;
  color: var(--orange-hi);
}

.page-faq .faq-lede {
  max-width: 62ch;
  margin: 0 0 30px;
  font-size: clamp(15px, 1.7vw, 17.5px);
  line-height: 1.85;
  color: var(--frost);
}

.page-faq .faq-readout {
  display: grid;
  grid-template-columns: 1fr;
  gap: 0;
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .faq-readout li {
  padding: 14px 0;
  border-top: 1px dashed rgba(201, 220, 232, 0.34);
}

.page-faq .faq-readout strong {
  display: block;
  font-family: var(--font-mono);
  font-weight: 500;
  font-size: clamp(26px, 3.4vw, 36px);
  line-height: 1;
  color: var(--orange-hi);
  margin-bottom: 8px;
}

.page-faq .faq-readout span {
  font-size: 13.5px;
  letter-spacing: 0.04em;
  color: var(--frost);
}

/* ---------- 主体骨架 ---------- */
.page-faq .faq-body {
  padding: clamp(30px, 5vw, 64px) 0 clamp(24px, 4vw, 44px);
}

.page-faq .faq-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: clamp(26px, 4vw, 40px);
}

.page-faq .faq-stream {
  min-width: 0;
}

/* ---------- 左侧分组导航 ---------- */
.page-faq .faq-nav {
  min-width: 0;
}

.page-faq .faq-nav-title {
  margin: 0 0 12px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.2em;
  color: var(--work-gray);
}

.page-faq .faq-nav-list {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding: 2px 2px 10px;
  -webkit-overflow-scrolling: touch;
  scrollbar-width: thin;
}

.page-faq .faq-nav-link {
  flex: 0 0 auto;
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 9px 13px;
  border: 2px solid var(--ink);
  background: #ffffff;
  color: var(--ink);
  font-size: 13.5px;
  line-height: 1;
  white-space: nowrap;
  text-decoration: none;
  box-shadow: 3px 3px 0 rgba(22, 25, 28, 0.85);
  transition: transform 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;
}

.page-faq .faq-nav-link:hover {
  background: var(--orange-hi);
  transform: translate(-1px, -1px);
  box-shadow: 4px 4px 0 rgba(22, 25, 28, 0.85);
}

.page-faq .faq-nav-count {
  font-family: var(--font-mono);
  font-size: 11px;
  padding: 2px 5px;
  background: var(--ink);
  color: var(--paper);
}

.page-faq .faq-nav-figure {
  margin: 18px 0 0;
  border: var(--line);
  background: #ffffff;
  box-shadow: var(--shadow-hard);
  overflow: hidden;
}

.page-faq .faq-nav-figure img {
  display: block;
  width: 100%;
  height: auto;
  max-height: 280px;
  object-fit: cover;
}

/* ---------- 问答分组 ---------- */
.page-faq .qa-group {
  margin-bottom: clamp(30px, 4.6vw, 52px);
  scroll-margin-top: 100px;
}

.page-faq .qa-group:last-child {
  margin-bottom: 0;
}

.page-faq .qa-group-head {
  display: flex;
  align-items: baseline;
  gap: 12px;
  padding-bottom: 10px;
  margin-bottom: 4px;
  border-bottom: 3px solid var(--ink);
}

.page-faq .qa-group-index {
  font-family: var(--font-mono);
  font-size: 15px;
  letter-spacing: 0.12em;
  color: var(--orange);
}

.page-faq .qa-group-title {
  margin: 0;
  font-family: var(--font-display);
  font-weight: 300;
  font-size: clamp(21px, 3vw, 30px);
  letter-spacing: -0.01em;
  line-height: 1.25;
  color: var(--ink);
}

/* ---------- 折叠问答 ---------- */
.page-faq .qa-item {
  border-bottom: 1px solid rgba(22, 25, 28, 0.16);
}

.page-faq .qa-q {
  width: 100%;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  padding: 18px 10px 18px 14px;
  border: 0;
  border-left: 4px solid transparent;
  background: transparent;
  font-family: var(--font-body);
  font-size: clamp(15.5px, 1.8vw, 17.5px);
  font-weight: 600;
  line-height: 1.6;
  text-align: left;
  color: var(--ink);
  cursor: pointer;
  transition: background 0.2s ease, border-color 0.2s ease;
}

.page-faq .qa-q:hover {
  background: rgba(201, 220, 232, 0.4);
}

.page-faq .qa-q:focus-visible {
  outline: 3px solid var(--orange);
  outline-offset: -3px;
}

.page-faq .qa-item[data-open] .qa-q {
  border-left-color: var(--orange);
  background: rgba(255, 162, 75, 0.13);
}

.page-faq .qa-sign {
  position: relative;
  flex: 0 0 16px;
  width: 16px;
  height: 16px;
  margin-top: 5px;
}

.page-faq .qa-sign::before,
.page-faq .qa-sign::after {
  content: "";
  position: absolute;
  background: var(--ink);
}

.page-faq .qa-sign::before {
  left: 0;
  top: 7px;
  width: 16px;
  height: 2px;
}

.page-faq .qa-sign::after {
  left: 7px;
  top: 0;
  width: 2px;
  height: 16px;
  transition: transform 0.22s ease, opacity 0.22s ease;
}

.page-faq .qa-item[data-open] .qa-sign::after {
  transform: scaleY(0);
  opacity: 0;
}

.page-faq .fold:not([data-open]) .fold-body {
  display: none;
}

.page-faq .qa-a {
  padding: 4px 22px 22px 18px;
  border-left: 4px solid var(--orange);
  background: rgba(255, 162, 75, 0.13);
  animation: faq-open 0.26s ease-out both;
}

@keyframes faq-open {
  from {
    opacity: 0;
    transform: translateY(-6px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.page-faq .qa-a p {
  margin: 0 0 10px;
  font-size: 15.5px;
  line-height: 1.85;
  color: var(--ink-soft);
}

.page-faq .qa-a p:last-child {
  margin-bottom: 0;
}

.page-faq .qa-a a {
  color: var(--ice-mid);
  font-weight: 600;
  text-decoration: none;
  border-bottom: 2px solid var(--orange);
}

.page-faq .qa-a a:hover {
  color: var(--orange);
}

/* ---------- 清单体 ---------- */
.page-faq .qa-checklist {
  list-style: none;
  margin: 12px 0 0;
  padding: 0;
  display: grid;
  gap: 9px;
}

.page-faq .qa-checklist li {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  font-size: 15px;
  line-height: 1.7;
  color: var(--ink-soft);
}

.page-faq .qa-check {
  flex: 0 0 22px;
  width: 22px;
  height: 22px;
  margin-top: 2px;
  display: grid;
  place-items: center;
  border: 2px solid var(--ink);
  background: #ffffff;
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--orange);
}

/* ---------- 章节配图 ---------- */
.page-faq .qa-figure {
  margin: 18px 0 12px;
  border: var(--line);
  background: #ffffff;
  box-shadow: var(--shadow-hard);
}

.page-faq .qa-figure img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

/* ---------- 投诉进度条 ---------- */
.page-faq .complaint-track {
  margin-top: 20px;
  padding: clamp(16px, 2.4vw, 26px);
  border: var(--line);
  background: #ffffff;
  box-shadow: var(--shadow-hard);
}

.page-faq .complaint-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px;
  margin-bottom: 10px;
}

.page-faq .complaint-note {
  margin: 0;
  font-size: 13.5px;
  line-height: 1.7;
  color: var(--work-gray);
}

.page-faq .complaint-scroll {
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
}

.page-faq .complaint-svg {
  display: block;
  width: 100%;
  min-width: 520px;
  height: auto;
}

/* ---------- 结尾行动区 ---------- */
.page-faq .faq-cta {
  background: var(--trust);
  color: var(--paper);
  border-top: 3px solid var(--ink);
}

.page-faq .faq-cta-inner {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 22px;
  padding-block: clamp(30px, 4.6vw, 56px);
}

.page-faq .faq-cta-title {
  margin: 0 0 10px;
  font-family: var(--font-display);
  font-weight: 300;
  font-size: clamp(23px, 3.4vw, 34px);
  letter-spacing: -0.015em;
  line-height: 1.25;
  color: var(--paper);
}

.page-faq .faq-cta-text {
  margin: 0;
  max-width: 60ch;
  font-size: 15px;
  line-height: 1.85;
  color: var(--frost);
}

.page-faq .faq-cta-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

.page-faq .faq-cta .btn--line {
  color: var(--paper);
  border-color: var(--paper);
  background: transparent;
}

/* ---------- 平板及以上 ---------- */
@media (min-width: 620px) {
  .page-faq .faq-readout {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-readout li {
    padding: 16px 18px 4px 0;
  }
}

/* ---------- 桌面 ---------- */
@media (min-width: 960px) {
  .page-faq .faq-layout {
    grid-template-columns: 250px minmax(0, 1fr);
    gap: 48px;
    align-items: start;
  }

  .page-faq .faq-nav {
    position: sticky;
    top: 92px;
  }

  .page-faq .faq-nav-list {
    flex-direction: column;
    overflow: visible;
    padding: 0;
  }

  .page-faq .faq-nav-link {
    width: 100%;
    justify-content: space-between;
  }

  .page-faq .faq-nav-figure img {
    max-height: none;
  }

  .page-faq .faq-cta-inner {
    grid-template-columns: minmax(0, 1.5fr) minmax(0, 1fr);
    align-items: center;
    gap: 40px;
  }

  .page-faq .faq-cta-actions {
    justify-content: flex-end;
  }
}
<<<END>>>